Terrorists attacked the luxurious Taj Mahal Palace Hotel in Mumbai, India, on November 26, 2008. For hours the terrorists took hostages and killed indiscriminately. As much as the attacks were a surprise, the hotel employees’ responses were also a surprise. The incredible lengths that the employees went to, placing the guests’ safety over their own well-being, made them heroes.
Our case study will analyze the “whys” of the employee actions while also examining the Taj Mahal Palace Hotel’s Human Resources practices that led to the employees’ actions. In the case study, provide at least three reasons why the employee acted so heroically. Research these reasons by using your book as well as outside resources. You must cite at least four sources outside of the textbook. It is crucial to relate your answers to human resources. For example, did hiring, training & development, compensation, policies & procedures, and/or recognition play a role? These are all chapters in the book. To thoroughly understand the employees’ actions, you should thoroughly understand what happened in the attack. You will find plenty of articles, videos in your research, and even a movie, Hotel Mumbai.
The case is due in Week 6. The outline of the case study should be:
1) Title page
2) Table of contents
3) Background/Overview of case – what happened
4) Evaluation – at least 3 reasons related to HR of why employees acted the way they did
5) Analysis – What can HR departments in other companies learn from this case?